amny.com46%
Op-Ed | Accessibility takes priority for the MTA 77%
By Rachel Cohen84%
8/8/2026, 5:00:56 AM
BS Summary: This article contains 26 faulty reasoning types, including Confirmation Bias, Biased Writer Voice, and Optimism Bias, with Post Hoc (False Cause) as the most egregious example at 32% saturation with 140 hits. Analysis detected 1,229 faulty-reasoning hits from 437 analyzed words, generating a BS Score of 60.6% and a BS Rank of 77% (7,064 of 30,584 articles). This article is worse (more manipulative) than 76.90% of the article peer group.
The last few years have made clear that accessibility isn’t a side project at the MTA – it’s central to how we think about serving New Yorkers.
We've opened subway elevators and ramps at a record pace and committed $7.1 billion in the historic 2025-2029 MTA Capital Plan to make even more stations accessible.
And we've expanded the open stroller bus program to make travel easier for families while ensuring riders with disabilities continue to have the space they need.
But perhaps nowhere is that commitment more evident than in our Access-A-Ride paratransit service.
For too long, the system didn't get the attention it deserved.
That's changed.
In recent years, we've made Access-A-Ride a priority -- not just within the MTA, but for the tens of thousands of New Yorkers who rely on it every day.
Four hundred new vans have been added to our fleet, making service more reliable and rides more comfortable.
We completely rebuilt the online booking experience and mobile app, giving customers a faster, simpler, and more independent way to schedule and track trips.
And we've distributed nearly 200,000 OMNY cards to Access-A-Ride customers, making it easier to pay for paratransit and make seamless transfers to buses and the increasingly accessible subway system.
Those investments are paying off.
In 2025, Access-A-Ride achieved more than 95% on-time performance while carrying more riders than ever before.
One million trips a month is the new normal, nearly doubling pre-COVID numbers, and customer surveys routinely show that the vast majority of users are satisfied with their last trip.
Fifty percent say they are “very satisfied.”
That’s not to say we’re getting complacent.
We continue to raise the standard for on-time performance, narrowing the window to just 20 minutes.
Our team is also working to replace the scheduling and dispatch system with a cloud-based platform that can better support the growing demand for paratransit in the years ahead.
But accessibility at the MTA isn’t about steering riders towards one option over another.
Our job is to give people the freedom to choose what service works best for them on any given day.
So, we’re thrilled to see that as paratransit ridership has grown, so has subway and bus ridership among these same customers and Reduced Fare OMNY cardholders.
The MTA is here to connect New Yorkers to opportunity, and that mission includes everyone.
I'm proud to be part of a leadership team that has made accessibility a priority and look forward to building on that success.
Rachel Cohen is Senior Vice President of Paratransit at MTA New York City Transit.
Speakers
1speaker3.2%attributed speech423writer words
Selected voice
0%flagged-word coverageRachel Cohen
14 attributed words100% of attributed speech100% writer coverage
Attribution is sentence-level. Pattern percentages are calculated only from words assigned to that voice.
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Analysis
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