Salesforce’s LaShonda Anderson-Williams on Building Trust Through Guardrails and Human Judgment 61.3%
Los Angeles Times - By LA Times Studios Staff - 6/24/2026, 11:03 AM
Ambiguity (Equivocation) 42.6% - Attempt to Sell a Product or Service 31% - Optimism Bias 29.4%
In an era where artificial intelligence dominates corporate roadmaps, the ultimate differentiator for brands isn’t the technology itself – it’s how it is deployed to manage data, remove friction and amplify human capabilities. Speaking on the evolving paradigm of customer engagement, LaShonda Anderson-Williams, Chief Customer and... more